iGovTT’s business stratgey is influenced by several guiding principles. They are: 
 

Build once, Reuse often 

Avoid duplication and pursue economies of scale

Think horizontally in building solutions or platforms that can be leveraged or re-used across the wider public service

Connect and Integrate Government

Establish a robust and secure platform connecting all Government ministries and agencies

Establish standards for inter-operability to ensure that information can be shared, as required, between different Ministries’ applications and solutions

Enable Improved Service Delivery

Use technology to delight citizens

Create the “One Government” experience from the public’s perspective  i.e. Seamless Government

Create a framework for re-engineering Government business processes towards greater efficiency and transparency and then rapidly make these available to the wider public

Modernize the Public Service

Equip public servants with the necessary ICT tools and training to improve literacy, productivity and transparency

Design solutions, accompanied by business process re-engineering, to bring Government offices / operations into the 21st century

Encourage Inclusive Government

Ensure that all citizens are considered e.g. the differently abled, senior citizens, persons living in remote areas, the Diaspora

Use surveys, focus groups, polls, etc. to capture the views and opinions of the public

Create awareness among both internal and external publics

Prepare the public for a new experience

Segment the stakeholders as appropriate; noting that different approaches may be required for individual communities.  In many cases, we recognize the public service as a special stakeholder group Speak “their” language, not ours